The difficult part for me is that I have more than one of these Sculpt keyboards, and have swapped them back and forth to troubleshoot this, and I use these $85 keyboards on all of my computers, and I've gotten the run around professional and a Senior Technical Consultant, so this troubleshooting stuff is very basic and simple, though I understand why MS needs this went through all of the troubleshooting tips and still no workie. Hopefully this post will save other folks the hours of frustration I experienced trying to resolve this problem.I too have had this problem. The problem is solved and I can finally enjoy my new PC in all its speedy glory. At this point I don’t really care any longer. All I can think of is that the case’s composition somehow interferes with the signal. I cannot explain why this problem only existed on my new tower. With the extension cable, the gap is only about 18 inches. Originally, the dongle was about four feet away from my keyboard. I was both surprised and relieved to find that all the lag immediately disappeared. Finally - exasperated that no amount of research revealed a better solution - I drove to BestBuy and picked up a extension cable. I resisted giving this a shot because 1) I didn’t want to drive to BestBuy and 2) I never had this problem before and was convinced it was a software problem. Try using a USB 2.0 port.’ Except I was using a USB 2.0 port.Īfter more hours of research than I care to admit, I found a few comments here and there from folks who advised getting a USB extension cable to decrease the distance between the wireless dongle and the keyboard. The drivers were all up-to-date, reinstalling didn’t help, and the troubleshooter kept telling me something along the lines of blah blah blah ‘ microsoft wireless transceiver mouse and keyboard driver is an older usb device that doesn’t work with USB 3.0. I tried updating drivers, reinstalling drivers, and ran the Windows 10 troubleshooter on the ‘Wireless Keyboard filter Device’ and ‘Microsoft Wireless Transceiver’. It was also confusing, because my new tower was no further away from my keyboard than my previous tower had been.
So it was especially disappointing a few weeks ago when I built a new PC and promptly discovered that my keyboard was constantly losing keystrokes, intermittently becoming completely unresponsive, and lagging upwards of several seconds in between key presses. The only other options I’d consider viable alternatives are triple the cost. The function keys are a bit flimsy for my taste, but in my opinion it’s still the best keyboard available in its price range. I absolutely love my Microsoft Sculpt Keyboard.
Buy a USB extension cable to keep your keyboard closer to the dongle.
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